Pope Leo called his bank's customer service line. They hung up on him

LorenDB

Good! Security should never make up front exceptions.

sentientslug

I’m not understanding why they would do anything differently just because he’s the Pope. They shouldn’t have hung up on him but that’s the only customer service issue here.

trunkiedozer

Steve Wozniak and Steve Jobs called The Pope. So what?

Whoppertime

Did he try asking to speak with their manager?

driverdan

Why would a bank require someone to go to a branch to change their phone number? I can change my contact info on the website for all the financial institutions I use.

dylan604

I'm curious to why does the Pope need a bank account at all. He's provided housing. He's fed and watered. His transportation is covered. He has a Swiss Guard security detail. For life.

ks2048

Maybe they don't except email addresses with .va TLD

ButlerianJihad

All he needed to do was grab a mobile device, install the Mobile Banking App which is surely available in his region, and then get past Cloudflare/Anubis, sign into it with the credentials he set up beforehand, correctly answer the MFA challenges in the official Augustinian SIM or Augustinian Peruvian Outlook, and then poke around in the Settings gear or Profile Dropdown or tap his avatar or Contact info until he discovers it’s greyed out, then use the Customer Service chat where live agents are available in a Chicago timezone, and then the agent informs him they are powerless to update that info because the chat connection is 3rd party/unauthenticated, and please call our Customer Service phone number during Chicago hours. Then he can recount his tale of woe before getting to the point where he is suddenly a public figure where everyone knows where he lives, his mother’s maiden name, the street where he grew up, his Kindergarten teacher, and all his donkeys’ names Then he can post the PII update to X @pontifex and go viral

m463

the devil is in the details.