Tell HN: Our paid Claude AI subscription unavailable >1 week and no support
Dear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we can see them as paid - nontheless, the service is not available for more than one week to us Question: - any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com? - did anybody else had the same experience? If yes, what helped to solve it? Its really frustrating :-( (especially since some people built their interal workflow around Claude, now they are somehow stuck)
Discussion Highlights (9 comments)
kay_o
Help to solve; subscribe to Enterprise and pay for support contract.
digikata
I would be cautious about relying on proprietary platform features from any AI vendor right now. They all have scaling headaches, and also are in the middle of mass feature churn. For must work company services, I'd require multi-vendor/multi-model routing if it's any sort of automation, and if its more SaaS, lean towards a service with selectable backend provider/model for misc office work. Self hosted is nice for some situations too.
blitzar
Have sex with an/multiple Anthropic employee(s) to get your account unlocked. https://www.rollingstone.com/culture/culture-news/onlyfans-i...
jumpalongjim
My goto approach would be to ask an AI to investigate. They can get a surprisingly long way in troubleshooting networking, doing web research, etc. and will even decompile Claude Code to work out what the issue is. It's easy to underestimate what AI agents can do. If you can't use Claude to do this then pick OpenAI or Grok, etc.
shelled
My account was wrongly billed as I had cancelled the subscription in time. So I reached out to support to get it rectified. It’s a bot called Fin. Fin became judge, jury, and executioner and closed my attempts to raise the issue with an automated response that the charge was good and I couldn’t escalate (tried multiple times). Wrote to two of their support emails, both attempts met the same fate, those were also handled by bots. Absolutely no way of reaching a human being at the paper trillion dollar company. When I discussed this with a friend he suggested I should try AI coding plans via third party vendors (who at least offer bare minimum human support even with considerable delay) and also shared his personal grandfathered GLM API key (he’s not using that; and the plan is good for few more months; already paid). I really can’t complain. I have noticed zero quality or productivity dip. Even response time is very close to Claude, but less. I can live with that. Anyone suggesting we should ask the AI to dig deeper, they haven’t met Fin.
blikdak
while trying to recover massive debt switch to OpenAI they seem.
throwawayffffas
I can't add prepaid credits to my account, because whenever I try, they try to authorise a zero balance transaction, I approve it but my bank then rejects the real value. This happens across two banks. But that's a good thing, I have come to rely less on their agent and use the competition more.
OutOfHere
Anthropic has always been hostile to users. I had better luck with a competitor.
novia
I asked Fin to escalate my issue to a real human once I realized it was a chatbot. The real human helped me with my issue.