How HN: Qisutu – an open-source, self-hosted ticketing and service desk

OFORK

We developed Qisutu as a free and open-source ticketing and service desk platform for organizations that want to keep their support system and data on their own infrastructure. It includes ticket management, customer and agent portals, automation, service and SLA management, reporting, a knowledge base, and an integrated CMDB. Qisutu supports eleven languages and is licensed under the GNU AGPLv3. We would appreciate honest technical feedback, particularly regarding installation, usability, and the project documentation.

EvanAnderson

I'll check it out. An org I support recently went down the rabbit hole of looking for self-hosted ticketing for an IT service desk. Time accounting was a requirement and a deal-breaker with nearly every product they looked at, both free/open-source and commercial. (They ended up sticking with the Solar Winds Web Help Desk that they'd previously been using, even though the quality of the product seems to be diminishing.) Edit: Oddly charming to see something Perl/CGI-based in 2026. Takes me back to the 90s.

slig

Thanks for sharing! How is this better/different than Libredesk? [1] [1]: https://github.com/abhinavxd/libredesk

jonathaneunice

Perl! CGI! 2003 called and wants help finding its tech stack which has apparently wandered away from its care home.

dsr_

Finally a direct competitor to RT (RequestTracker). https://en.wikipedia.org/wiki/Request_Tracker

giancarlostoro

AGPL Licensed for those who might want to know this up front.