HERMES.md in commit messages causes requests to route to extra usage billing

mikehearn

"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.

ecshafer

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

dakiol

C'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)

lysace

They just lost the Claude lottery, that’s all.

joshribakoff

After i was triple billed in January, they acknowledged it but refused to provide a refund. I won those credit card disputes.

maxbond

I feel like Anthropic keeps doing this thing were they take a hard-line position and then walk it back, I presume because they're not communicating effectively internally. So I would guess this person will get a refund but it's still a terrible look (and legitimately unacceptable behavior).

1123581321

Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.

nacozarina

you knew they were snakes when you picked them up you will do it again because you are an all-day sucker

jmux

tbh these last few months of anthropic’s behavior is the most aggressively I’ve seen a company burn so much customer goodwill so quickly

glimshe

I decided that I would not use Claude as early as when they wouldn't allow me to have a second (business) account using the same phone number. They removed the restriction later, but that made it clear that Anthropic doesn't understand customers. Sign-up for Claude is more complicated and cumbersome than competitors. It's really a mess despite their good model.

ReptileMan

That has a chance to be the highest opportunity cost bug in history ...

scotty79

Giving them access to your account or credit card is a bit wild. That's what prepaid cards are for. You charge it with exact amount of money you need to pay for what you want and leave it empty after you pay. You can later watch for bounced payment request to help evaluate their reputation. At this point Anthropic is about as reputable as shady porn site.

sandeepkd

Isnt this illegal right away? A normal entity would have been punished for this otherwise this just opens up the door to make code changes to overcharge people and just claim it as mistake

bdangubic

Claude is running their accounting department

diego_sandoval

If Mythos is so smart, how come Anthropic does dumb shit like this every week?

dev_l1x_be

What a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes). I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good as Opus and there is the pi project that is undoubtedly the best harness.

throwaway449933

Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.

vadansky

This is annoying since I have a side project I like to use alchemical names in, and HERMES.md sounds like something I would do. Guess I have to go with AGRIPPA.md, but Hermes Trismegistus is so much cooler...

evo_9

I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.

phyzix5761

Do a chargeback?