BunnyCDN has been silently losing our production files for 15 months

s09dfhks

Interesting timing given the post yesterday about someone switching to BunnyCDN from cloudflare

nh43215rgb

A time for scrutiny...

reddalo

That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore. I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed. My last chance is with Scaleway. Xavier Niel's products are always good, so fingers crossed...

m3nu

Also a user of their CDN, storage and container service for about 4 years. My experience was more positive. One time I had a minor issue with their storage where I couldn't replace a file or something. This was fairly early after the product launched. They fixed it and gave me free credit for reporting it.

kjs3

Wait...this has been going on for 15 months without resolution or recompense and you haven't pulled up stakes and moved to almost anyone else? I get "it's a lot of work to move" and maybe "we hope they'll figure this out so we don't have to move", but in my world that excuse runs out waaaaaay before 15 months. The people I'm accountable to would have hauled me out back and put me out of their misery after, maybe, 6 months on the outside.

getcrunk

I’ve used bunny for a few years … happily. I wonder if this is a bug due to some meta data of the files like the names or something. Very weird. Good thing you had metrics to catch it. I upload all object storage stuff to bunny for live but also to backblace for backup. I’ve always wanted to implement fail over client side for any asset over to bacblaze but seems like a lot of overhead

sergiotapia

I'm a very grateful bunnycdn customer. they are great, lovely UX and great performance and price. we use them to store our image files and other documents.

dgl

I tried using their Magic Containers product and there were issues that showed a lack of attention to detail as well. It's supposed to scale globally (magically!) but I found multiple cases where particular nodes were problematic and the health checks didn't detect them (in fact to start with the health checks didn't even work properly if you had multiple containers, they did fix that). The support was quite slow too, after finding multiple product issues they'd escalate to developers and then come back a month later and ask to retest, but some of this took multiple round trips. I was only using this on a side project, but definitely wouldn't consider them for anything critical, even if they are quite cheap.

benatkin

On LowEndTalk: https://lowendtalk.com/discussion/comment/4767400/#Comment_4...

Volundr

Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...

RobRivera

Handwaving of professionally agreed upon SLAs as an edgecase and providing poor customer support; thats a paddlin

faangguyindia

what's bunny? a CDN by Hug Hefner?

httpsterio

Not a great way to handle the issue originally, but I think the CEO's response is more than fair. I haven't had to contact Bunny's support so it's a bit disappointing to see this type of runaround from the support, but as an actual issue it seems pretty minor in the end. I've been using Bunny for ~four years after looking at video hosting. In the four years we've saved approximately 50 000€ compared to if we'd gone with Cloudflare video streaming service and it's just been rock solid for us.