Amazon now hides all customer reviews on products
Amazon now hides nearly all product reviews . Filtering and ordering are disabled . Only the top 5-10 are shown . To opt out, a 5 day email request is required Here is an example of the UI for members of the experiment https://x.com/stillmisanthro1/status/2092441592242028986
Discussion Highlights (8 comments)
maxbobby
It looks like Amazon is starting to hide some reviews to protect against data scraping bots, and in some cases it is affecting real (non-bot) customers. Were you signed in when you got the message? All of the sorting / filtering / search options are showing up fine for me (as a signed in user).
Melatonic
I haven't seen this yet. Never used the app - I use the mobile site usually while logged in (but not always). Unfortunately a few features are missing (like being able to see all items for some reason by a specific seller) but otherwise it works well. Is this you on X or did you link to a random post ?
everdrive
Hard to know how to feel about this. Bots and such have really ruined the value of customer reviews. The best that can be said is they don't work as intended. The question is whether Amazon can actually fix this problem rather than continuing band-aid over it.
0cf8612b2e1e
Amazon has also changed their email receipts to be worthless. Previously, you would get the product name and price paid, giving you a minimal record sufficient for tracking. Now you get an email that says N items, broadly categorized (housewares, pets, clothing) and no pricing information. Clearly a customer focused decision.
josefritzishere
Can't trust Bezos, but also can't trust AI spam. Whatever shall we do?
lnxg33k1
They make it so extremely easy to return that I've never actually bothered to read reviews
VCFundedGenYer
This is false. I was just on Amazon and none of what you said was true. The filter options and reviews are all there
Postosuchus
Hmm... Is it an experiment? I'm seeing all reviews both on the web and in the app (Android phone). Having said so, I am not hopeful. Amazon has gone the enshittification route with the gusto few companies have. And they've been actively (and gleefully) making some of the most useful features near useless. This can be seen most pointedly with order history search. Whereas in the past searching for a string brought up the past orders based on string match, now trying to search for a given term brings up gobs of past orders with items having absolutely no relevance to that search term. My cynical theory here is that someone "improved" order search by bolting on "AI." It pains me a lot. I've been a fiercely loyal Amazon customer since 1994 and for a long time they've been the most customer-obsessed company out there. I can't even describe how different things are now.